Privacy policy.
Welcome to the Soul Pharmacy Counselling.
We value and respect privacy. We are committed to protecting the privacy of women who engage with us directly, use our website and other communication tools.
1. Introduction
We respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, store, and protect your data in compliance with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).
2. What Information We Collect
We collect personal information such as your name, contact details, payment details, and any information you provide when booking or using our services. Our website collects non-identifiable data like browsing patterns to improve functionality.
3. How We Use Your Information
We use your personal information to:
- Provide counselling and psychotherapy services and manage bookings.
- Process payments securely.
- Respond to inquiries and improve our services.
We do not sell or share your information except as required by law or with your consent. For more details, refer to our FAQs.
4. Sharing and Storing Information
Your information may be shared with trusted service providers like Halaxy (client management software), Squarespace (website hosting), and Zoom (video-conferencing software). Some data may be stored or processed outside Australia, in compliance with applicable laws.
5. Keeping Your Information Secure
We take steps to protect your information from misuse or unauthorized access, using secure systems and encryption methods where applicable. However, no online transmission is completely secure.
6. Access and Corrections
You can request access to or corrections of your personal information by contacting us at thesoulpharmacy@gmail.com. We aim to respond within 10 business days.
7. Complaints
If you have concerns about your privacy, email us at thesoulpharmacy@gmail.com. We will address your complaint promptly and work to resolve any issues.
8. Cookies and Analytics
We use cookies to improve your website experience. You can disable cookies in your browser settings, but this may affect website functionality.
9. Updates to This Policy
We may update this policy occasionally. Changes will be posted on our website.
10. Contact Us
For questions or concerns, email us at thesoulpharmacy@gmail.com or visit www.thesoulpharmacycounselling.com.au.