Terms of service.
Welcome to The Soul Pharmacy Counselling.
By using our website or engaging with our services, you agree to the terms and conditions outlined below. Please read them carefully.
1. Definitions
- Services: individual online (Telehealth) counselling and psychotherapy sessions provided by Cristina Cezar.
- Website: www.thesoulpharmacycounselling.com.au.
- We/Us: Cristina Cezar and any affiliated staff, employees, or contractors.
2. Purpose of Services
Our counselling and psychotherapy services are designed to provide emotional and psychological support. They are not a substitute for medical treatment, legal advice, or other professional services.
3. Confidentiality and Privacy
- All personal information and session content are treated as confidential and managed in line with the Australian Privacy Act 1988.
- Confidentiality may only be broken under the following circumstances:
1. When required by law (e.g., court orders).
2. When there is a risk of harm to you or others, and disclosure is necessary to prevent harm.
3. If abuse, neglect, or harm to a minor or vulnerable person is disclosed.
- For more details, refer to our Privacy Policy.
4. Client Responsibilities
By engaging in our services, you agree to:
- Be honest and provide accurate information relevant to your care.
- Attend scheduled appointments or notify us of cancellations at least 24 hours in advance.
5. Cancellations and Refunds
- Cancellations made less than 24 hours before your scheduled appointment may incur a cancellation fee.
- Refunds for unused services are at our discretion and in line with Australian Consumer Law.
- For more details, refer to our FAQs.
6. Professional Boundaries
The counselling relationship is strictly professional. Personal, financial, or other non-professional relationships with your counsellor are not permitted to maintain professional ethics and standards.
7. Limitation of Liability
- Our Services are provided in good faith, based on professional knowledge and ethical guidelines.
- While we aim to provide effective support, we cannot guarantee specific outcomes.
- To the extent permitted by law, we are not liable for any loss, damage, or adverse outcomes related to the use of our Services.
8. Use of the Website
By using our Website, you agree to:
- Use it only for lawful purposes.
- Not misuse the Website by attempting to hack or introduce harmful materials.
We reserve the right to terminate access to the Website if misuse is detected.
9. Intellectual Property
The content on our Website, including text, graphics, and other materials, is protected by copyright. You may not reproduce, distribute, or modify our content without written permission.
10. External Links
Links to third-party websites are provided for convenience. We do not endorse or accept responsibility for the content on these external sites.
11. Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be resolved in NSW courts.
12. Contact Us
If you have questions about these Terms and Conditions, contact us at thesoulpharmacy@gmail.com.